1. Skip to navigation
  2. Skip to content

The most common questions about RJMetrics are listed below. If you cannot find your answer here, please contact us.

Who is RJMetrics designed for?

RJMetrics is designed for businesses and nonprofits that operate database-driven websites. Most of our customers are in the e-commerce, software-as-a-service, social media, and online content industries. We also work with investors and consulting firms who use our tools for their portfolio and client companies.

Back to top

What does it cost?

RJMetrics is sold as a hosted service that is billed monthly or annually. Subscription rates are determined based on the size of a client's database and their specific analysis needs. To request more information or receive a quote for your business, fill out the form on the right hand side of this page.

Back to top

What are the technical requirements to use RJMetrics?

We currently support companies using MySQL, PostgreSQL, or Microsoft SQL Server as their production database platform. Our dashboards are viewed in your web browser. We test for compatibility with Internet Explorer, Firefox, Safari, and Opera.

Back to top

Is my data secure?

We take security extremely seriously and employ several protections to prevent unauthorized access to your data. Some of our safeguards include:

  • All data replication takes place over a secure connection
  • The data we replicate is stored on our fully-dedicated, highly-secured servers
  • We do not replicate sensitive customer data that is irrelevant to our analysis (i.e. customer names, credit card information, home addresses, etc) are not viewed or copied and never leave your server)
  • Our clients have the option to make parts of their database inaccessible to us for an additional, foolproof layer of security
  • Access to your charts and reports can be limited to specific IP addresses and all access attempts are logged and monitored for suspicious activity
Back to top

Do I have to install any software or hardware?

No.

Back to top

How is RJMetrics different from the big Business Intelligence (BI) vendors?

RJMetrics was built from the ground up with the modern online business in mind. Many BI vendors try to be everything to everyone, but our opinion is that the right solution for GE is probably not the right solution for an eCommerce or web application business. As such, our software is optimized for the nuances of an online business and provides value faster with less customization. Instead of six-figure implementation costs and multi-month installation schedules, RJMetrics delivers analytics, insights, and dashboards in weeks without work from your team.

Back to top

Is this web analytics like Google Analytics or Omniture?

No, RJMetrics provides database analytics. We use different data than web analytics vendors and answer different questions. Web analytics tools collect data using a combination of javascript tags and cookies, while we use the data you already store in the database that powers your website. This enables us analyze data from the entire history of your business, even if you have been in business for years before trying us out. The questions that web analytics tools answer pertain to visits, visitors, referring sites, and which pages were visited. Our analytics answer questions about how much to pay to acquire different types of customers, trends in loyalty and retention, and how to create targeted email lists.

Back to top

Do I have to sign up for a long term contract?

No, you can cancel at anytime.

Back to top

How do I get technical support?

You can reach us during business hours at 1-877-684-1394 and support@rjmetrics.com. We generally respond to support questions during business hours within 90 minutes.

Back to top

What if I lose my username or password?

Your email address is your username, and your password can be reset from log in page. If you have further problems, contact us.

Back to top